GRANITE HEAVEN’S TERMS & CONDITIONS
• Quotes are valid for 90days from receipt
• The quote includes two site visits (one to template and one to install). If the job requires extra site visits, an additional charge may be incurred.
• All cabinetry must be flat, level and structurally adequate for the stone specified and the benchtop design. We will presume cabinetry has been installed correctly and any problems due to cabinetry issues will remain the cabinetmakers accountability
• “Hob cutout” in the quote refers to a ‘top mounted’ hob only. For a ‘flushmount’ hob additional costs will be added to the quote (this also applies to flushmounted sinks and power points)
• Sinks, hobs, taps and any other benchtop fittings need to be on site for templating. We cannot complete our Template without these
• Quotes are based on a flat, easy access site for installation. Hiab hire incurs additional charges
• The underside of mitred benchtops are finished with MDF board and painted white, or painted directly on the stone if it has reinforcing mesh that cannot be removed
• Additional charges may apply if the final job has variations from the Quotation
• Any power points cutouts identified at template, not advised at the time of quoting will be charged at time of final invoice
• Jobs are confirmed on issue of deposit invoice and scheduled into the production plan when deposit has been received. Allow ten working days for installation once template is complete, however this can vary depending on product and difficulty of job
• Granite Heaven will require site contact details to be provided to allow for efficient coordination for site access, i.e., homeowner, tenant, property manager or builder details
• Jobs become orders upon receipt of a completed ‘Job Confirmation Form’
• A 50% deposit is required on acceptance of quote, 40% is payable once template has been approved with the remaining 10% due 7 days after install
• The Company and the Client agree that ownership of the Goods shall not pass until:
- the Client has paid the Company all amounts owing to the Company; and
- the Client has met all of the Client’s other obligations to the Company.
• Title in all Goods supplied by the Company passes to the Client only when the Client has made payment in full for the Goods and of all other sums due to the Company by the Client whatsoever. Until such stage all sums due to the Company by the Client have been paid, the Company continues to have a security interest in the Goods.
Disclaimer:
• Joins in benchtops are visible - we colour-match to the best of our ability
• Stone samples are indicative of part of a slab only and can vary from batch to batch. We strongly encourage viewing of a full slab prior to manufacture. Granite Heaven will not be held responsible for replacement costs if the client does not like the colour or finish once installed
• Some stone colours have prominent colour variations or veining. Be aware colour variation and veining may not match across joins. Consider if the stone selected is suitable for your design
• Granite is a natural product, every slab is different and has natural characteristics, such as pits and fissures they can also at times contain fill. Make sure you select your stone carefully, being a natural product, we cannot control what pieces look like. We strongly recommend that you choose your colour or type of granite very carefully, as we will not be held liable for any second thoughts or dislike about the characteristics of the stone once work on it has commenced.
• Stone warranty is subject to the Stone Suppliers warranty
• Workmanship warranty is subject to correct cabinetry installation and subject to appropriate care and maintenance of the tops